Overview of our Services
To ensure the quality of the True Work Logistics experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you’ve broken the terms of service and this may result in a termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones—they’ll love you and so will we. Your True Work Logistics account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All True Work Logistics plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
All True Work Logistics plans are recurring subscriptions that can be canceled at any time.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of True Work Logistics shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks
Each request (task) must be submitted by phone, email or SMS. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You’re more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.
If you ever feel like your service could be better, you can contact us by telephone or email us at firstname.lastname@example.org. For a list of example tasks that we will and won’t do, please consult our “What We Do” page. That should give you a good idea of what we’re able to accomplish and what we simply cannot do. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Ownership and Confidentiality of Work Product
If a Virtual Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. (“Work Product”), True Work Logistics grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by True Work Logistics to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to True Work Logistics or a Virtual Assistant that you reasonably expect True Work Logistics to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by True Work Logistics or a Virtual Assistant; (2) was or becomes available to True Work Logistics or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to True Work Logistics or a Virtual Assistant; (3) is independently developed by True Work Logistics or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect True Work Logistics rights or property, or the rights or property of Virtual Assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. What we will promise is that we’ll do our best to provide the most accurate, most effective information available and we know Virtual Assistants do this better than anyone else. However, if we give you information or results that are wrong, although we’ll be deeply sorry, you can’t hold us liable for it (or the results) legally or morally — we’re sorry!
If you leave us, monthly memberships can be canceled at any time, though we are unable to prorate membership cancellations or refund due to unused time. All cancellation requests will go into effect at the end of your current monthly subscription. To cancel, just email your assistant or contact our Support Team: email@example.com and ask us to cancel your subscription.
Termination of Service
In darker news, we reserve the right to terminate the service of a True Work Logistics client at any time — for any reason. Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:
If the client is constantly requesting tasks outside the scope of their service plan and we’re unable to find a solution by scaling back the requests
If the client is abusive to his/her assistant or any other True Work Logistics team member
True Work Logistics Terms of Service Non-solicitation Provision
I acknowledge that True Work Logistics has made substantial investments in recruiting, training and matching skilled True Work Logistics assistants with each of its members including me, and that True Work Logistics has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that True Work Logistics has agreements with True Work Logistics assistants that protect this interest by requiring that True Work Logistics assistants obtain True Work Logistics prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the True Work Logistics member to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with True Work Logistics for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any True Work Logistics assistant who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with True Work Logistics to leave his or her employment with True Work Logistics and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a True Work Logistics assistant leaving True Work Logistics and accepting an engagement with me directly or indirectly without True Work Logistics consent, I agree to pay True Work Logistics as liquidated damages reasonably calculated to compensate True Work Logistics for its lost investments and not as a penalty of any kind, a one-time fee equivalent to one year of my monthly True Work Logistics subscription in effect at the most recent date that the True Work Logistics assistant had been assigned to me by True Work Logistics.